Want more information about what business process reengineering is? Check out our video: Business Process Reengineering StepsAs we’ve mentioned before, business process reengineering is no easy task.Unlike business process management or improvement, both of which focus on working with existing processes, BPR means changing the said processes fundamentally.This can be extremely time-consuming, expensive and risky. Unless you manage to carry out each of the steps successfully, your attempts at change might fail. Step #1: Identity and Communicating the Need for ChangeIf you’re a small startup, this can be a piece of cake. You realize that your product has a high user drop-off rate, send off a text to your co-founder, and suggest a direction to pivot.For a corporation, however, it can be a lot harder.
There will always be individuals who are happy with things as they are, both from the side of management and employees. The first might be afraid that it might be a sunk investment, the later for their job security.So, you’ll need to convince them why making the change is essential for the company. If the company is not doing well, this shouldn’t be too hard.In some cases, however, the issue is with the company not doing as well as it could be. Meaning, you should do your research. Which processes might not be working? Is your competition doing better than you in some regards? Worse?Once you have all the information, you’ll need to come up with a very comprehensive plan, involving leaders from different departments.
The management will have to play the role of salespeople: conveying the grand vision of change, showing how it’ll affect even the lowest-ranked employee positively. Risk of Failure: Not Getting Buy-In From The CompanyIf you fail to do this, however, your business process reengineering efforts might be destined to fail long before they even start.Business Process Re-Engineering can seriously impact everyone in the company, and sometimes this can appear to be a negative change for some. Some employees might, for example, think you’ll let them all go if you find a better way to function (which is a real possibility).In such cases, even if the management is on board, the initiative might fail because the employees aren’t engaged.Usually, it’s possible to get the by motivating them or showing them different views they weren’t aware of. Sometimes, however, the lack of employee engagement might be because of a bad workplace culture – something that might need to be dealt with before starting any BPR initiatives. Getting your employee to commit to change isn’t easy.
There are a bunch of that help you accomplish this, though. Some of our favorites include the. Step #2: Put Together a Team of ExpertsAs with any other project, business process reengineering needs a team of highly skilled, motivated people who will carry out the needed steps.In most cases, the team consists of:. Senior Manager. When it comes to making a major change, you need the supervision of someone who can call the shots. If a BPR team doesn’t have someone from the senior management, they’ll have to get in touch with them for every minor change.
Operational Manager. As a given, you’ll need someone who knows the ins-and-outs of the process – and that’s where the operational manager comes in. They’ve worked with the process(es) and can contribute with their vast knowledge.
Reengineering Experts. Finally, you’ll need the right engineers.
Reengineering processes might need expertise from a number of different fields, anything from IT to manufacturing. While it usually varies case by case, the right change might be anything – hardware, software, workflows, etc.Risk of Failure: Not Putting The Right Team TogetherThere are a lot of different ways to mess this one up.If the team consists of individuals with a similar viewpoint and agenda, for example, they might not be able to properly diagnose the problems/solutions.Or, the team might involve too many or too few people. In the first case, the decision making might be slowed down due to conflicting viewpoints. In the later, there might not be enough experts in certain fields to create adequate solutions.It’s hard to put all that down as a framework, as it depends on the project itself. There is one thing, however, that benefits every BPR team: having a team full of people who are enthusiastic (and yet unbiased), positive and passionate about making a difference. Step #3: Find the Inefficient Processes and Define Key Performance Indicators (KPI)Once you have the team ready and about to kick-off the initiative, you’ll need to define the right KPIs.
Want to get started with BPMS, but not sure how? Our guide to different is as good of a start as any. Risk of Failure: Inability to Properly Analyze ProcessesOr, to put it more succinctly – impatience.
It’s uncommon for someone to try business process reengineering if they profits are soaring and the projections are looking great.BPR is usually called for when things aren’t going all that well and businesses need drastic changes. So, it can be very tempting to hurry things up and skip through the analysis process and start carrying out the changes.The thing is, though, the business analysis needs to be done properly, not rushed through to get to the more exciting parts.There are always time and money pressures in the business world, and it’s the responsibility of the senior management to resist the temptation and make sure the proper procedure is carried out. Problem areas need to be identified, key goals need to be set and business objectives need to be defined and this takes time.Ideally, each stage requires input from groups from around the business to ensure that a full picture is being formed, with feedback and ideas being taken into consideration from a diverse range of sources.
The next step is to identify and prioritize the that are needed and those areas and processes that need to be scrapped.Any business that doesn’t take this analysis seriously will be going into those next steps blind and will find that their BPR efforts will fail. Step #4: Reengineer the Processes and Compare KPIsFinally, once you’re done with all the analysis and planning, you can start implementing the solutions and changes on a small scale.Once you get to this point, there’s not much to add – what you have to do now is keep putting your theories into practice and seeing how the KPIs hold up.If the KPIs show that the new solution works better, you can start slowly scaling the solution, putting it into action within more and more company processes.If not, you go back to the drawing board and start chalking up new potential solutions. Business Process Reengineering ExamplesThe past decade has been very big on change.
With new technology being developed at such a breakneck pace, a lot of companies started carrying out business process reengineering initiatives. There are a lot of both successful and catastrophic business process reengineering examples in history, one of the most famous being that of Ford. Our team spent decades trying to improve processes - as Business Process Management (BPM) consultants, process improvement gurus and User Experience (UX) experts. DOCUMENTING A PROCESS IS REALLY BROKENAll companies have processes. They exist as static documents or flowcharts.People are 'supposed' to do things according to the process.The reality is - those processes just gather dust in a corner.Nobody updates them.
Nobody finds them. Nobody looks at them.Our first mission is to make one beautiful place where your processes are searchable, up-to-date and engaging. FOLLOWING A PROCESS IS VERY DIFFICULTA process is useless unless someone actually uses it.People suffer the pain of spreadsheets, emails, forms and paper to do tasks and approvals.Large companies use old BPM and RPA systems, which require armies of IT, millions of dollars and 6-month IT projects.Nobody is going to buy you a beer anymore for purchasing Pega, Appian, Nintex, K2, SAP, Oracle, Bizagi, IBM, etc.Instead, everyone will hate you. Especially business users.Modern teams do NOT follow neat flowcharts with rectangles, diamonds, swim lanes, and lines that pretend everything is nicely connected up.Our second mission is to put your process in a beautiful tool that anyone can use within 60 seconds. And to integrate Tallyfy into tools you already use like Gmail, Outlook, Slack, Teams, etc. PROCESS IMPROVEMENT?
GOOD LUCK!How can you improve a process when you can't measure anything?Our third mission is to be the easiest way on Earth to collect data to improve your processes, so that you can make great decisions. SPREADING CHANGE IS VIRTUALLY IMPOSSIBLEWhen a process changes - how will you help people do things 'the new way'?Unless you can roll out improvements easily - you won't see any benefits. Whatsoever.Our fourth mission is to eliminate the cost of change and training through one-click rollouts of any change. YOUR CLIENT EXPERIENCES A MESS OF EMAILS AND CALLSOnboarding and serving your clients well is critical to long-term revenue - and first impressions really matter.Today - your clients have to email, visit or phone you to complete tasks, fill out forms and check what's going on.Our fifth mission is to help you share workflows securely with your clients.
When everything is self-driving and automated - imagine what that does for client trust and loyalty. WE'VE BEEN IN YOUR SHOESWe've built the Mercedes Benz of repeatable processes. Our team has real-life experience of your business problems.Billions of dollars per month are wasted globally - due to the problems above.Those are your dollars. With Tallyfy - you can finally claim them back.
Our team spent decades trying to improve processes - as Business Process Management (BPM) consultants, process improvement gurus and User Experience (UX) experts. DOCUMENTING A PROCESS IS REALLY BROKENAll companies have processes. They exist as static documents or flowcharts.People are 'supposed' to do things according to the process.The reality is - those processes just gather dust in a corner.Nobody updates them. Nobody finds them. Nobody looks at them.Our first mission is to make one beautiful place where your processes are searchable, up-to-date and engaging.
FOLLOWING A PROCESS IS VERY DIFFICULTA process is useless unless someone actually uses it.People suffer the pain of spreadsheets, emails, forms and paper to do tasks and approvals.Large companies use old BPM and RPA systems, which require armies of IT, millions of dollars and 6-month IT projects.Nobody is going to buy you a beer anymore for purchasing Pega, Appian, Nintex, K2, SAP, Oracle, Bizagi, IBM, etc.Instead, everyone will hate you. Especially business users.Modern teams do NOT follow neat flowcharts with rectangles, diamonds, swim lanes, and lines that pretend everything is nicely connected up.Our second mission is to put your process in a beautiful tool that anyone can use within 60 seconds.
And to integrate Tallyfy into tools you already use like Gmail, Outlook, Slack, Teams, etc. PROCESS IMPROVEMENT?
GOOD LUCK!How can you improve a process when you can't measure anything?Our third mission is to be the easiest way on Earth to collect data to improve your processes, so that you can make great decisions. SPREADING CHANGE IS VIRTUALLY IMPOSSIBLEWhen a process changes - how will you help people do things 'the new way'?Unless you can roll out improvements easily - you won't see any benefits. Whatsoever.Our fourth mission is to eliminate the cost of change and training through one-click rollouts of any change. YOUR CLIENT EXPERIENCES A MESS OF EMAILS AND CALLSOnboarding and serving your clients well is critical to long-term revenue - and first impressions really matter.Today - your clients have to email, visit or phone you to complete tasks, fill out forms and check what's going on.Our fifth mission is to help you share workflows securely with your clients. When everything is self-driving and automated - imagine what that does for client trust and loyalty.
WE'VE BEEN IN YOUR SHOESWe've built the Mercedes Benz of repeatable processes. Our team has real-life experience of your business problems.Billions of dollars per month are wasted globally - due to the problems above.Those are your dollars. With Tallyfy - you can finally claim them back.